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View salary and benefits informationProvides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...
The Application Support Specialist, Entry provides assistance in one or all areas of applications programming that includes testing, design and analysis. Provides technical support to the team responsible for a subset of business systems applications. Being an Application Support Specialist, Entry typically requires an associate's degree or its equivalent. Assists in the formulation of procedures and best practices for users of applications. In addition, Application Support Specialist, Entry typically reports to a supervisor or manager. Being an Application Support Specialist, Entry possesses more...
The Entry Technical Sales Support may require a bachelor's degree in area of specialty. Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Being an Entry Technical Sales Support typically reports to a supervisor or manager. Working as an Entry Technical Sales Support typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...
Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high scho more...
The Entry Technical Writer collects and interprets technical data or information and coordinates layout for publication. Creates and publishes technical documentations and manuals. Being an Entry Technical Writer typically reports to a manager. Typically requires a bachelor's degree or its equivalent. Being an Entry Technical Writer works on projects/matters of limited complexity in a support role. Work is closely managed. Working as an Entry Technical Writer typically requires 0-2 years of related experience. more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Escalates more complex inquiries to a higher level team. Requires a bachelor's degree or equivalent. Typically reports to a manager or h more...
The Entry Technical Librarian researches need for and locates new data sources or books. Organizes, files, catalogues, stores and monitors distribution of books, periodicals, newspapers, microfiche and electronic documents. Being an Entry Technical Librarian typically reports to a supervisor. May require a bachelor's degree in area of specialty. Working as an Entry Technical Librarian typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in severa more...
Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives. Requires a bachelor's degree or equivalent. Typically reports to a manage more...
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